Medical emergencies
If you or someone else needs immediate medical help for a life-threatening emergency you should call 999 or go to the nearest A&E hospital. When you call 999, you should first say ‘ambulance’. You will then be asked questions about the situation, where you are, and for a number they can call you on. If necessary, they will send a paramedic.
If you have a problem that is not life-threatening, but needs urgent help, you should call 111 or go to your nearest urgent treatment centre or walk-in centre. These centres are usually only open in the day time. If you call 111, they will ask you about the situation, and tell you what you should do next.
If you or someone else needs urgent help due to a mental health issue, you can call an NHS helpline. You will be able to talk with a mental health professional who can give advice and support.
If they have tried to hurt themselves, or have attempted suicide, you should call 999 or go to your nearest accident and emergency hospital. If they are having suicidal thoughts or are feeling very anxious, and can speak English, there are free listening services such as Samaritans that can be called at any time, who will listen to you. They cannot offer advice or practical help.
You should call 999 and say ‘fire’. You will be connected to the fire services who will ask about the situation and where you are.
The UK has rescue services that can help you if you are in trouble at sea or in mountain areas. Call 999 and ask for the coast guard or mountain rescue.
You should open the windows and leave your house immediately. You should then call the National Gas Emergency Service number on 0800 111 999, who will send out a gas engineer.
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