Ukrainian migrant support hub

A gateway for Ukrainian migrants and those who support them to access information, events and services.
Шлюз для доступу до інформації, подій та послуг для українських мігрантів та тих, хто їх підтримує.

Transport guide

Getting around your local area

If you have a smart phone, Google Maps can be very useful to show you how to get to places – either by walking, driving or by public transport. It will show you what times buses and trains leave.

Where to get help
Google Maps
Map
Buses & trams
1
Finding a bus or tram journey

You can use an app or website to find a route and bus times.

How can I get cheaper bus tickets?

People who are older or who have certain disabilities can get free or discounted travel by getting a travel pass.

Where to get help
Search for support options
Trains
1
Finding a train journey

You can search for trains using one of many websites which will allow you to look up train times and buy tickets.

Where to get help
National Rail
National Rail
The Trainline
Trainline
How can I get cheaper train tickets?

It's usually cheapest to buy travel tickets in advance, up to 3 months before you travel. You can do this online from any train company website such as The Train Line. For the cheapest possible deal, the website splitmyfare.co.uk can find you the cheapest possible route to your destination.

Where to get help
Split My Fare
Split Ticketing
The Trainline
Trainline
National Rail
Railcard
Rail cards and passes

If you regularly travel by train, you might consider buying a rail card, which will give you a discount on most train tickets. Not everyone is eligible to buy a rail card – you can check if you’re eligible on the National Rail website.

Some people, for example people with certain disabilities, can get a rail pass which gives them free or discounted travel.

Where to get help
Search for support options
Taxis

Taxis are one of the most expensive ways to get around, but they can take you from door to door. Whilst some companies may allow you to book a taxi at a fixed fee, most taxis are paid for on a metred basis, depending on the length of your journey and time it took to get there. You will not pay extra if you have more than one person in the taxi. Taxi rides are not shared in the UK, so the driver will never pick up people you don’t know whilst you are on a journey.

It is safest and cheapest to book a taxi in advance. Bolt and Uber are the most popular apps for doing this.

Where to get help
Bolt
Mobility App
Uber
Uber App
TOA Taxis
Taxi Service
Cycling
Can I take a bicycle on the train?

You can take bicycles on the train, but you may be refused if the train is busy.

What are the rules of the road?

You can read about the rules of the road here.

Where to get help
Department For Transport
UK Highway Code
Going to other places in the UK

The Omio website can show you your options for getting across the country.

Where to get help
Omio
Travel Booking Site
Coaches
How can I get cheaper coach tickets?

If you regularly travel by coach, one of the companies, National Express offer an annual coach card which will give you a discount on all tickets on their routes. This is available to young people, older people and those with disabilities. You can check if you’re eligible and buy on their website.

Where to get help
National Express
Coachcards
Trains
1
Finding a train journey

You can search for trains using one of many websites which will allow you to look up train times and buy tickets.

Where to get help
National Rail
National Rail
The Trainline
Trainline
How can I get cheaper train tickets?

It's usually cheapest to buy travel tickets in advance, up to 3 months before you travel. You can do this online from any train company website such as The Train Line. For the cheapest possible deal, the website splitmyfare.co.uk can find you the cheapest possible route to your destination.

Where to get help
Split My Fare
Split Ticketing
The Trainline
Trainline
National Rail
Railcard
Rail cards and passes

If you regularly travel by train, you might consider buying a rail card, which will give you a discount on most train tickets. Not everyone is eligible to buy a rail card – you can check if you’re eligible on the National Rail website.

Some people, for example people with certain disabilities, can get a rail pass which gives them free or discounted travel.

Where to get help
Search for support options
Getting around for people with disabilities
Public transport

There are schemes that offer discounted or free travel for people with disabilities.

Most public transport is accessible to wheelchair users, but it’s best to contact the travel company before travel to check if your planned journey will be possible and to reserve a space.

Transport for West Midlands offer advice for people travelling with accessibility needs, including free accessibility products. 

Where to get help
Transport For West Midlands
Travelling With Accessibility Needs
Free or discounted travel

If you have a disability you might be able to get a travel card. This will give you free or discounted travel on public transport.

Where to get help
Transport For West Midlands
Disabled Person's Pass
National Rail
Disabled Persons Railcard
Taxis

If you’re travelling by taxi, tell them when you book if you will need a wheelchair-accessible taxi. If you can't get out of your wheelchair, the taxi needs to have a ramp and restraints to hold the wheelchair while driving.

You may need to contact a few different taxi companies, as not all of them will have a suitable vehicle available.

Buses

Most buses are accessible to wheelchair users, with featuers such as a low floor, ramps, and dedicated wheelchair spaces. But this does vary by area and the specific bus route, so you may want to contact the bus company before you travel to make sure.

Coaches

Many coaches are accessible to wheelchair users, with lifts, ramps and dedicated wheelchair spaces. But it's safest to contact the coach company in advance to check if this is available, and to reserve a space. If you use a powered chair, be ready to tell them the dimensions and weight of the chair, as there may be restrictions.

Coach companies probably won’t accept mobility scooters unless they can be folded up.

Where to get help
National Express
National Express Accessibility And Inclusion
Megabus
Passengers Requiring Assistance
Community transport schemes

Many areas have community transport schemes which help people who have difficulty using public transport. These schemes might include a minibus or volunteer drivers.

Where to get help
Community Transport Association
Find Your Local CT Provider
Parking your car
Blue Badge Scheme

This is a national scheme that lets people with mobility problems park close to where they need to go. Often you will be able to park for free, but not always.

The Blue Badge lets you park for a limited time in some areas where it's normally not allowed, such as on double yellow lines. But there are still some places where Blue Badge holders aren't allowed to park, including bus lanes, taxi bays, and areas where loading or unloading isn't allowed.

Where to get help
Department For Transport
Blue Badge Scheme
Disabled parking pays

A disabled parking bay is a reserved area on the road for people who have a Blue Badge. If you would like to have a disabled parking bay near your home, you can apply through your council.

Where to get help
Age UK
How To Apply For A Disabled Parking Bay
Getting a wheelchair or scooter

You can borrow mobility aids like walking sticks and wheelchairs from the NHS. Speak to a GP or hospital staff about your needs.

The Red Cross also let you borrow or rent mobility aids.

Shopmobility also rent mobility aids out for people to do shopping or visit leisure facilities in a town or shopping centre.

Where to get help
National Health Service
Walking Aids, Wheelchairs And Mobility Scooters
British Red Cross
Find Your Local Mobility Aids Service
ShopMobility UK
Find A Shopmobility Centre